This Privacy Policy explains how b9gams collects, processes, stores and protects your personal data, and outlines the rights you hold in relation to that data.
Six key commitments summarised in plain English. The full legal-register clauses below govern all matters; these cards are for orientation only.
We collect registration details, identity verification documents, transaction records, device and browsing data, and support communications. We collect only what is necessary to provide and improve the Platform.
All data in transit is protected by TLS/SSL encryption. Access to personal data within b9gams is restricted on a need-to-know basis. We apply technical and organisational security measures appropriate to the risk.
We do not sell, rent or trade your personal information to third parties for their independent marketing purposes. Data sharing with third parties occurs only where necessary to deliver the service or comply with legal obligations.
We use cookies and similar technologies to maintain session state, analyse usage patterns and improve Platform performance. You may manage cookie preferences through your browser settings.
You have rights over your data — including access, correction, deletion, restriction and portability — subject to applicable law and our operational and legal obligations. See Section 9 of this policy for full details.
Data-related enquiries and rights requests may be directed to our support team via the contact details in Section 12 of this policy. We aim to acknowledge all requests within 5 business days.
Notice: By registering an account or continuing to use the b9gams Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should cease using the Platform and contact us to close your account.
1.1 This Privacy Policy ("Policy") describes how b9gams ("we", "us", "our", "the Platform") collects, uses, stores, discloses and otherwise processes personal data relating to users ("you", "User") of the b9gams website at https://b9gams.cam and all associated services and features (collectively, the "Platform").
1.2 b9gams is an English-language online gaming information and entertainment platform serving the Pakistan market. We take the privacy and security of your personal data seriously and are committed to handling it transparently, responsibly and in accordance with applicable data protection principles.
1.3 This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling policy, both of which form part of the overall agreement between you and b9gams.
1.4 References to Pakistani users throughout this Policy are included to provide local context. b9gams does not claim to be regulated by any Pakistani authority. Nothing in this Policy constitutes legal advice. Pakistani users are solely responsible for understanding their rights and obligations under applicable Pakistani law, including but not limited to any data protection or electronic transactions legislation in force at the time of use.
In this Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a natural person, directly or in combination with other data. This includes name, email address, date of birth, IP address and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data — in this case, b9gams / the Operator of the Platform. |
| "Data Processor" | A third party that processes Personal Data on behalf of b9gams in accordance with our documented instructions. |
| "Cookies" | Small data files placed on your device by a website to store session information, preferences and usage analytics. |
| "KYC" | Know Your Customer — the identity verification process required under the Operator's regulatory and anti-money-laundering obligations. |
3.1 For the purposes of this Policy, b9gams — operating the Platform at https://b9gams.cam — acts as the Data Controller in respect of the personal data of registered users.
3.2 The Operator's registered jurisdiction and applicable licensing details are maintained separately in the Platform's regulatory disclosures. b9gams does not claim any licensing or regulatory status under Pakistani law.
3.3 For all data-related enquiries, rights requests or complaints, please use the contact details provided in Section 13 of this Policy.
4.1 We collect personal data in the following categories depending on how you interact with the Platform:
4.2 We do not intentionally collect sensitive personal data (such as health data, racial or ethnic origin, political opinions or religious beliefs) unless you voluntarily disclose such information in a support communication. Any such incidental disclosure is handled with heightened care.
5.1 The table below sets out the primary purposes for which we process your personal data and the legal basis on which we rely for each:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with you |
| Processing deposits and withdrawals | Performance of a contract; legal obligation |
| KYC identity verification and AML compliance | Legal obligation under the Operator's licensing requirements |
| Responsible gambling monitoring and intervention | Legal obligation; legitimate interest in player protection |
| Fraud prevention and security monitoring | Legitimate interest in protecting the Platform and its users |
| Customer support and dispute resolution | Performance of a contract; legitimate interest |
| Platform analytics and improvement | Legitimate interest in improving service quality |
| Marketing communications (where opted in) | Consent (which you may withdraw at any time) |
| Legal compliance and regulatory reporting | Legal obligation |
5.2 Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
6.1 b9gams does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:
6.2 Payment brand names referenced on this Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are cited as familiar references for Pakistani users. Any data interactions with payment providers occur under their own privacy terms and are limited to transaction-processing purposes. No endorsement or affiliation with these providers is implied.
7.1 b9gams operates in the context of an international licensing framework. Your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place — such as contractual data protection clauses — consistent with the Operator's regulatory obligations.
7.2 By using the Platform, Pakistani users acknowledge that their data may be processed outside Pakistan. b9gams makes no representation about the equivalence of data protection standards in every jurisdiction in which we operate relative to Pakistani law. This is informational only and is not legal advice.
8.1 We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including meeting our legal, regulatory, financial reporting and dispute-resolution obligations.
8.2 Key retention periods include:
8.3 At the end of applicable retention periods, personal data is securely deleted or anonymised in accordance with our data destruction procedures.
9.1 Subject to applicable law and our legal obligations, you hold the following rights in relation to your personal data:
9.2 Right of Access: You may request a copy of the personal data we hold about you. We will provide this in a structured, commonly used format within a reasonable timeframe.
9.3 Right to Rectification: If you believe any personal data we hold is inaccurate or incomplete, you may request that we correct or complete it.
9.4 Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing on the grounds of legitimate interest and we have no overriding justification. This right is subject to our legal retention obligations, particularly under AML and financial record-keeping requirements.
9.5 Right to Restriction of Processing: You may request that we restrict how we process your data in certain circumstances — for example, while you contest the accuracy of data we hold.
9.6 Right to Data Portability: Where processing is based on your consent or performance of a contract and is carried out by automated means, you may request a machine-readable copy of the data you have provided.
9.7 Right to Object: You have the right to object to processing based on our legitimate interests at any time. You also have an unconditional right to object to direct marketing at any time.
9.8 To exercise any of the above rights, please contact us using the details in Section 13 of this Policy. We may need to verify your identity before processing a rights request. We will acknowledge your request within 5 business days and aim to respond substantively within 30 days of receipt.
10.1 b9gams uses cookies and similar tracking technologies (such as web beacons and local storage) on the Platform. These technologies serve the following purposes:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Session | Maintain your login session, basket state and account security checks. Required for the Platform to function. | No — necessary for operation |
| Analytics | Aggregate usage data to understand how the Platform is used and identify areas for improvement. | Yes — via browser settings |
| Performance | Monitor page load speeds, error rates and technical performance metrics. | Yes — via browser settings |
| Preference | Remember your language, display settings and any choices you have made about cookie categories. | Yes — via browser settings |
10.2 You may manage or disable non-essential cookies through your browser's settings. Note that disabling certain cookies may impair Platform functionality. Instructions for managing cookies in common browsers are available in those browsers' own help documentation.
10.3 By continuing to use the Platform after being presented with cookie information, you acknowledge the use of cookies as described in this section.
11.1 🔞 The b9gams Platform is strictly intended for adults aged 18 years or older — or the higher minimum age required by the Operator's licensing jurisdiction. We do not knowingly collect or process personal data relating to minors.
11.2 If we become aware that personal data has been submitted by or relating to a person under the applicable minimum age, we will take prompt steps to delete that data and close the associated Account. If you have reason to believe that a minor has registered an account, please contact us immediately using the details in Section 13.
11.3 Responsibility for preventing underage access to internet-connected devices used in households with minors rests with the account holder. Parental controls and device-level filtering tools are available through most operating systems and internet service providers.
12.1 b9gams reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer or applicable law.
12.2 Where amendments are material, we will notify registered users via on-Platform notification or to the email address on record, with reasonable advance notice where practicable.
12.3 The date at which this Policy was last reviewed is displayed at the top of this page. Your continued use of the Platform following any update constitutes acceptance of the revised Policy. If you do not agree with any amendment, you must cease using the Platform and close your Account.
13.1 For all data privacy enquiries, rights requests or complaints relating to the processing of your personal data, please contact us through the following channels:
Email (plain text — not a clickable link):
[email protected]
Live Chat: Available 24/7 through the Help Centre on the Platform. Recommended for urgent matters or time-sensitive rights requests.
13.2 We will acknowledge all formal data rights requests within 5 business days and aim to provide a substantive response within 30 days of receipt. Complex requests may require additional time; we will notify you of any extension and the reason for it.
13.3 If you are dissatisfied with our response to a data rights request or complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in the Operator's licensing jurisdiction. This does not affect any rights you may hold under applicable Pakistani law.
Our support team is available 24/7 to assist with any privacy enquiry, rights request or account matter. You can also visit our FAQ for quick answers to common questions about the Platform.
🔞 18+ only. Gambling may be restricted under Pakistani law. Play responsibly.